Are Hastakala products handmade?
Hastakala is built around handcrafted and artisan-led work. Each product page should identify craft, material, origin, and maker details where available.
FAQ
Questions before you buy.
Handmade purchases carry questions about origin, care, shipping, returns, and authenticity. These answers should stay easy to find.
What does GI-tagged mean?
A GI tag is a geographical indication tied to a specific craft or region. Hastakala should show GI claims only when the specific product or craft claim can be supported.
Do products include a certificate?
Products marked certificate-ready should include a certificate or authenticity note. The product page should explain what is included for that specific item.
How long does shipping take?
Ready-to-ship pieces usually dispatch in 3 to 7 business days. Custom, fragile, oversized, or made-to-order pieces can take longer.
Can I return an item?
Eligible ready-to-ship items can be returned within 14 days after support approval. Custom and made-to-order items have stricter limits.
How do I contact support?
Email support@hastakalacrafts.com. The target response time is within 24 hours.